Terumo Heart, Inc. is dedicated to providing best-in-class customer service to our patients, doctors and hospitals. We strive to accommodate the needs of our customers, and to make helpful resources available to them.

Our customer service representatives are available 24 hours a day, 7 days a week to respond to any needs or concerns. We maintain facilities in the following locations:

Terumo Heart UNITED STATES

Global Headquarters
Terumo Heart, Inc.
6190 Jackson Road
Ann Arbor, Michigan 48103
Phone: 800-262-3304

Customer Service
Phone: 800-803-8385
Email: thi.customerservice@terumomedical.com

Terumo Heart EUROPE

Vascutek Deutschland GmbH
Terumo Heart Division
Albert-Einstein-Ring 19
Postfach 52 01 52
D - 22591 Hamburg
Germany
Phone: +800-DURAHEART (+800-38-72-43-27)

Terumo Corporation

Head Office
44-1, 2-chome, Hatagaya, Shibuya-ku, Tokyo, 103-0028, Japan
Phone: +81-3-3374-8111

Yaesu Office
7th Floor, Tokyo Tatemono Yaesu Building,
4-16, 1-chome, Yaesu, Chuo-ku, Tokyo, 103-0028, Japan
Phone: +81-3-6742-8500